If you have a Herpstat temperature probe that is reporting an error such as Shorted, Missing, or Invalid Temp and there is no visible physical damage to the probe we would like to trade a new replacement probe for your faulty one. This is a limited time offer which may end at our discretion at any time and is valid only for customers who's shipping address is in the U.S. Send in the faulty probe by creating an RMA number with the instructions below and once we receive the faulty probe we will ship out a replacement temperature probe to you. If you need a probe sooner you will need to purchase a replacement probe here.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
READ THIS FIRST!! By completing the RMA Request you agree to the following terms:
Products to be returned to Spyder Robotics LLC must be returned with initial shipping and insurance prepaid by the purchaser. Spyder Robotics LLC is not responsible for lost or damaged shipments. All products ship back USPS with Delivery Confirmation.
Process:
Add the Probe Exchange Program to your cart and continue with the checkout process. The webstore will have you log in if you have an existing account. If you do not have an account it will prompt you through the process of creating one. During the checkout process there is a section for comments. Insert a brief description of the problem there. After completing the checkout process you will receive an automated email with an order number which will be the RMA number. Ship the product using the United States Postal Service (your local post office) First Class Mail to:
Spyder Robotics LLC
attn: RMA# ________ Probe Exchange
PO Box 100
Chana IL 61015
You can check on your status through your webstore account. Status and return tracking information will be added when the replacement probe is shipped back.
